Privacy and Cookies Policy

This privacy policy sets out how PLATE AND BOWL uses and protects any information that you give PLATE AND BOWL when you use this website.

PLATE AND BOWL is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

PLATE AND BOWL may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

Name and payment details
Contact information including email address
Demographic information such as postcode, preferences and interests
Other information relevant to customer surveys and/or offers

If you purchase a product from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure capture and processing of credit/debit card transactions. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

To process your order and obtain payment
Internal record keeping
We may use the information to improve our products and services
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided when you subscribed to our mailing list. We will only keep your personal data for the period of time you are subscribed to our email updates. If you wish to unsubscribe, you can do so by using the link at the bottom of each email you receive, or by emailing info@plateandbowl.co.uk. We use a third party provider, MailChimp, based in the United States, to manage subscriptions and deliver our email updates through their standard service. MailChimp participates in, and has certified its compliance with, a recognised EU-U.S. privacy framework. For more information about MailChimp’s security practices and privacy policy visit https://mailchimp.com/legal/privacy/.
From time to time, we may email you for market research purposes. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Plate and Bowl employs Google Analytics, a web analysis tool from Google Inc. Google Analytics uses a specific form of cookie, which is stored on your computer and enables an analysis of your use of our website. The information about your use of this website generated by the cookie is generally transmitted to a Google server in the USA and stored there. You can prevent Google from recording the data related to your use of the website generated by the cookie (including your IP address) and from processing this data by downloading and installing the browser plugin available at https://tools.google.com/dlpage/gaoptout?hl=en.

Plate and Bowl may use targeting or advertising cookies, used to deliver ads relevant to you across the internet to show you products that you have looked at previously on our site. You can opt out of using Google's cookies or device identifiers by visiting https://adssettings.google.com/authenticated.

A general overview on Google Analytics privacy and security can be found here https://support.google.com/analytics/answer/6004245?hl=en, as well as their privacy policy https://policies.google.com/privacy?hl=en

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Data aggregation, analytics and profile creation

We may analyse your browsing behaviour to draw inferences and create profiles about your personal preferences and behaviours. We may then use such information for the purposes described below;

Behavioural advertising and cross platform targeting

(a) Served by us

We may use your information (including profile data) to serve you with advertising, which is relevant to you, on our websites and the websites of third parties.

(b) Served by third parties on our websites

Advertisers or other third parties using our website may also engage in behavioural advertising and use cookies and web beacons in the manner described above. We do not control these advertisers or other parties' use of cookies or web beacons or what they do with the information they collect.

We may provide your personal information (including profile data) to third parties who may then use it in combination with personal information that they have collected from you to serve you with relevant advertising on third party websites.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by using the unsubscribe links on our marketing emails, by writing to us: Century Design / Plate and Bowl, Lower Ground Floor, Harley Buildings, 9-11 Old Hall Street, Liverpool, L3 9HT, by emailing us: info@plateandbowl.co.uk or by telephoning us on 0151 236 2100.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 2018. If you would like a copy of the information held on you please write to us at Century Design / Plate and Bowl, Lower Ground Floor, Harley Buildings, 9-11 Old Hall Street, Liverpool, L3 9HT.

If you believe that any information we are holding on you is incorrect or incomplete, please write or email us as soon as possible. Address: Century Design / Plate and Bowl, Lower Ground Floor, Harley Buildings, 9-11 Old Hall Street, Liverpool, L3 9HT. Email: info@plateandbowl.co.uk. We will promptly correct any information found to be incorrect.

In certain circumstances, where there is no legitimate reason for Plate and Bowl to maintain your Personal Data, you have the right to “be forgotten” – meaning the right to ask us to delete any Personal Data we hold about you. Please write or email us at Century Design / Plate and Bowl, Lower Ground Floor, Harley Buildings, 9-11 Old Hall Street, Liverpool, L3 9HT. Email: info@plateandbowl.co.uk.